A payment of half the cost of the accommodation is payable on confirmation of the booking. The remaining payment will be due two weeks before the date of arrival or upon booking if within two weeks of the date of arrival. If your selected rate type includes the letters “NR” then it is non-refundable and must be paid for in full at the time of booking.
We reserve the right to ask for a security deposit for exceptional or unusual circumstances, such as parties or works events.
Cancellations & Refunds
With the exception of non-refundable rates, a full refund will be made if the cancellation is thirty days before the date of arrival. Thereafter, refunds will only be paid in full if the property is able to be re-let. We do try our best to do this.
Your property will be available from 4pm on the date of your arrival. Of course we try to be as flexible as possible, so do ask if you need an early check-in or a late one. We will give you full instructions on where to find keys and anything else you may need, but if in doubt please telephone us on 01728 604547 to confirm these arrangements.
Bed linen, a bath mat, towels and tea towels are included. However, bedding for babies must be supplied by the booker. We ask that you do not remove the towels from the property. Should you need beach towels or towels for the swimming bath please ask. Towels damaged by hair dyeing or self-tanning products will be charged for at cost, so please ask for others if you wish to perform any of these activities – the same applies to bedding, as it is impossible to remove the stains these products leave behind from them. We also provide make up flannels for the same reason – we ask that you use these and not our towels to remove make-up. You will be charged for any permanent stains.
Please could you leave the property by 10.30am on the day of departure (unless you have made alternative arrangements with us – we do try to be flexible), locking up and leaving the key in the lock on the outside. Please strip the beds that you have used before you leave and make sure the property, fittings and utensils are in a clean and tidy condition, reporting any damages or breakages to us. Please take all your belongings with you. If, when you arrive home, you notice something missing please let us know as soon as possible. We are happy to return items to you at cost with a minimum charge of £2.50, but please note items not claimed within 28 days will be disposed of. If you find you have mistakenly packed something from the accommodation, please could you return it within 28 days. If items are not returned, we reserve the right to charge you for them.
There is no smoking at this property.
If you have booked to bring a pet with you, please can you bring anything it may need with you including its own bed and bowls and we ask you keep pets off all the furniture. We can supply throws at no extra charge so if you forget to bring some please ask. Please take care to clear up after your pet inside the property and also to clear up in the garden areas.
Dogs must be kept on leads within the garden area (mainly so you know where they have been and can clean up after them!) and no dogs must be left unattended in the properties unless caged and by prior agreement with us. This is to minimise the possibility of damage and to avoid possible disturbance to other guests. We also ask that you do not use our human towels on your pets – again we can provide you with pet towels upon request.
All damages and breakages are the legal responsibility of the Hirer, and should be notified to the Owner or keyholder before the end of your stay. The cost of damage or breakages shall be payable on demand. Normally, minor damage or breakages will not be charged but in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably to be expected, the Owner reserves the right to charge you for any additional costs incurred as a consequence.
Should you find on arrival any damaged or non-working items, they must be reported to the Owner or keyholder immediately, so that matters can be rectified. The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Any Damages/Security Deposits charged by the Owner and administered by the Owner will be cashed on receipt to allow for bank clearance and reimbursed promptly after the stay (less any penalties which may be incurred). We reserves the right to request payment of a security deposit should it be deemed necessary. We reserves the right to repossess the accommodation at any time, where you or any member of your party has caused damage. We shall not be liable to make a refund of any remaining portion of the hire terms paid.
Should you leave the accommodation unfit in any way for the next occupant you will be charged the cost of rehousing any subsequent occupants effected and or the going rate for loss of income until the accommodation is fit to be re-let.
Changes or Modifications
We reserve the right to charge for any additional people or pets staying with you, but omitted from your booking, and to refuse entry to any groups materially different to those specified on your booking or agreed with us prior to your arrival.