Terms & Conditions

Deposits

A payment of half the cost of the holiday accommodation is payable on confirmation of booking. The remaining payment will be due two weeks before the holiday commences or upon arrival for short stays.

We reserve the right to ask for a security deposit for exceptional or unusual circumstances, such as parties or works events.

Cancellations & Refunds

A full refund will be made if the cancellation is 30 days before the holiday commences. Thereafter, refunds will only be paid in full if the property is able to be re-let.

Check in

Your property is available from 4.00 pm on the start date of your holiday. There is a keysafe at the property. Please telephone us on 01728 604547 a few days prior to your holiday for the keysafe code or to make alternative arrangements.

Bed linen, a bath mat and towels and tea towels are included. Bedding for babies must be supplied by the booker.

Check out

Please vacate the property by 10.30 am on the day of departure, locking up and returning the key to the main house. Please strip the beds that you have used before you leave and make sure the property, fittings and utensils are in a clean and tidy condition, reporting any damages or breakages to us when you bring the key back. Please take all your belongings with you. If, when you arrive home, you notice something missing please let us know as soon as possible. We are happy to return items to you at cost with a minimum charge of £2.50, but please note items not claimed within 28 days will be disposed of.

Smoking

There is no smoking at this property.

Pets

If you have booked to bring a pet with you, please can you bring its own bed and keep it off all the furniture. Please take care to clear up any dog hairs etc inside the property and also to clear up in the garden.

Damage

All damages and breakages are the legal responsibility of the Hirer, and should be notified to the Owner or keyholder before the end of your holiday. The cost of damage or breakages shall be payable on demand. Normally, minor damage or breakages will not be charged but in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably to be expected, the Owner reserves the right to charge you for any additional costs incurred as a consequence.

Should you find on arrival any damaged or non-working items, they must be reported to the Owner or keyholder immediately, so that matters can be rectified. The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Any Damages/Security Deposits charged by the Owner and administered by the Owner will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any penalties which may be incurred). We reserves the right to request payment of a security deposit should it be deemed necessary. We reserves the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage. We shall not be liable to make a refund of any remaining portion of the hire terms paid.